Terms & Conditions
Angling Direct Holidays Ltd (The Company) accepts booking subject to the following conditions.
Angling Direct Holidays Ltd has a Civil Aviation Authority ATOL (Air Travel Organiser's Licence) No 6371.
YOUR HOLIDAY CONTRACTS
Please take time to read these terms and conditions; it is important for both parties that you understand our contractual relationship relating to your holiday. When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party and the terms of these booking conditions. A contract will exist as soon as we receive a deposit and issue our confirmation invoice. If a booking is made and a deposit is taken on the Telephone, it is the responsibility of the ‘lead name’ to confirm that all the details are correct, including the spelling of all first and surnames of all travelling members. (Note, due to airline regulations, it may not be possible to amend any mistakes and may result in having to rebook and pay for additional flight tickets). This contract and all matters arising from it are subject to English law and the sole jurisdiction of the English courts.
On receipt of Angling Direct Holidays confirmation and booking forms it is important to check that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately. If you want to cancel or change your booking later, you may have to pay amendment or cancellation fees (described below), which could be as much as the whole holiday cost.
All brochure/website descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the detail contained therein and the fact that brochures/websites are necessarily prepared/created some time in advance of distribution of the Holidays; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking.
PAYMENT METHODS
We accept payment by all major credit and debit cards, Visa, MasterCard, Switch, and Delta. A fee of 1.5% is charged when you use any of these credit cards and a fee of 2.5% is charged when you use American Express. There is no fee charged for payment by debit card or cheque.
All our prices are quoted in UK sterling unless otherwise stated. The prices quoted within this web site are for guide purposes only, due to changing flight costs and exchange rates. At the time of reservation all prices quoted will be final, upon which a non refundable 50% deposit will be payable. If for any reason a higher deposit is required this will be confirmed during the reservation. The outstanding balance, as indicated on your confirmation invoice, will be due 60 days before departure. If this payment is not received, Angling Direct Holidays reserves the right to deem the booking as cancelled, with the normal cancellation conditions applying. If any booking is made within 60 days of the departure date, the full payment is required on booking.
CONSUMER PROTECTION
The air holidays in this brochure are ATOL protected since we hold ATOL No. 6371 issued by the Civil Aviation Authority. This means that you are protected in the unlikely event of our insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
INSURANCE
It is compulsory for all Holidays that each client has adequate medical insurance, covering personal accident, medical expenses and repatriation. For additional information on obtaining holiday insurance please visit our insurance partners on our web site or alternatively contact one of our travel consultants.
TRAVEL DOCUMENTS
It is the sole responsibility of each travelling member to ensure that they are in possession of a valid passport and any valid visas and permits required for your tour. You must also be in possession of any medical certificates that may be required. Angling Direct Holidays provides on both the website and brochure, details of what might be required, although this is only for guideline purposes and may not be exhaustive. It is and remains the responsibility of the 'lead name' to check and make sure with the country's relative embassy that details are correct. “Angling Direct Holidays” does not accept responsibility if your documentation is not valid, resulting in refused travel, entry and any associated cost.
CHANGES TO BOOKINGS
Should you wish to make changes to your tour more than 60 days before departure date, this can be done subject to availability, for a fixed fee of £50 per booking plus any additional costs incurred. For changes within 60 days of the departure date the amendment fee will be £70 per booking plus any non refundable costs incurred on cancellation of your original arrangements.
CANCELLATIONS
All cancellations must be in writing. The date "Angling Direct Holidays" receives the confirmation of cancellation is deemed as the effective cancellation date and the cancellation charge conditions apply from that date, as detailed below.
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Days From Departure Date
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Charge- % of holiday cost
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59 days or Less
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100%
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60 days or More
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Retention of Deposit
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Note: The above charge percentages are of the total tour cost as indicated on your confirmation invoice.
ADH CHANGE/CANCEL YOUR TOUR It is not our intention to make changes to, or cancel your tour once we have accepted your booking. However, from time to time it may be necessary and we reserve the right to do so. Most changes are minor and in all cases we will tell you, as soon as reasonably possible, before the date on which you are due to depart. Occasionally we may need to make a major change. 'Major Changes' include a change of your UK departure airport, resort, accommodation (where the new accommodation is of a lower official classification), or your time of departure or return, by more than 24 hours. If we do make any major changes you must let us know as soon as possible if you wish to accept the changes or cancel the holiday. Where we have accepted your booking and we find that we have to cancel it (for any reason other than your own choice) before it is due to start or we cancel the holiday because you do not wish to accept a major change by us, you can then either: a) Take a replacement holiday (subject to availability) with us of equivalent quality or higher quality provided that you pay the additional amounts due; b) Take a replacement holiday with us of lower quality (subject to availability) and we will refund the difference between the sum you paid to us and the price of the replacement holiday; or c) Ask us to refund to you all payments you have made to us. If you accept a major change or where we have had to cancel your holiday and you choose either of the options in paragraphs (a) or (b) above, we will pay you compensation in accordance with Scale A below. If you choose the option (c) above we will pay you compensation in accordance with Scale B below. Compensation will not be paid where the change or cancellation is made as the result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
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Period before departure date that notification is given by us:
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Compensation per person Scale A
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Compensation per person Scale B
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0-7 days
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£50
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£25
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8-14 days
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£40
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£20
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15-28 days
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£30
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£15
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29-42 days
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£20
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£10
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43-56 days
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£10
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£5
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More than 56 days
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£5
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£0
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For children in respect of whom reduced rates have been charged, credit/compensation will be paid on a pro-rata basis of the adult rate. Please note in all cases our liability in respect of significant changes and cancellations is limited to offering you the above mentioned options and where applicable the compensation payments set out above. We regret that we cannot be held responsible for incidental/consequential costs or expenses you may incur as a result of any changes or cancellations. No compensation is payable for minor changes.
STANDARDS
Standards vary and we do appreciate people have differing requirements. It must be remembered that some of our more exotic, pioneering tours will include trips to remote locations with limited facilities. All tours have been inspected by an Angling Direct Holidays representative. If you have any doubts as to suitability please speak to one of our travel consultants.
BAGGAGE Remember that you are not allowed to have sharp objects on any flights or ferry crossing, nor any flammable liquids or gasses within your hand luggage. On most flights there is a restriction on the size of hand luggage; in most cases it must not exceed 5 Kilos. Luggage that is to be put in the hold is generally around 23 Kilos per person. Some airlines also carry a baggage piece limit, if you are unsure please Contact us and we can advise, as this will vary between flight operators.
SPECIAL NEEDS
We will do our utmost to cater for your requirements. In this respect we do require full knowledge of any disabilities or special requirements. Only then can we state if a particular holiday or accommodation is suitable.
WEATHER We all know only to well that weather can have a major impact, not only on your holiday stay but also on the actual fishing. Delays due to bad weather will be handled in the most professional way. We promote all our holiday destinations at the favored seasonal times which should be subject to favorable conditions, however, these cannot be guaranteed as this is out of our control. Please note, for safety reasons the guide's decision on any weather conditions is final. On any days lost because of bad weather, if Angling Direct Holidays receives any refund for any days fishing lost, this will be passed on to the client. Angling Direct Holidays cannot be held responsible for any inconvenience or cost resulting from bad weather.
DATA PROTECTION In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use information you provide such as name, address, e-mail, any special needs/dietary requirements etc. We take full responsibility for ensuring that your details are properly protected. We will need to pass on your details to flight companies, hotel operators etc and as such they will in turn be required to protect your details as required by the data protection act. Your data controller is Angling Direct Holidays. You are entitled to a copy of your information held by us. If you would like a copy please
Contact Us. We may make a small charge for providing this to you.
OUR LIABILITY
We cannot accept any liability for any delay in your outward or inward flight/s, whether the cancellation or delay is caused by the weather, airline rescheduling, industrial action or mechanical failure. We will give no refunds or compensation for lost time and services from the itinerary. We accept responsibility for any death, bodily injury or illness caused to you as a result of the proven negligent acts and/or omissions of our employees and agents. Except as provided in paragraphs (a) to (c) below, we accept responsibility for any damage caused to you as a result of any failure to perform, or improper performance of the services we have agreed to provide to you. We will not be responsible where failure or improper performance is not due to our fault because: a) Such failure is attributable to you or any member of your party: b) Such failure is attributable to a third party unconnected with the provision of the services to be provided to you and is unforeseeable or unavoidable; or c) Such failure is due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or to an event which we, even with all due care, could not foresee or forestall. Such circumstances or events include (without limitation) war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. Subject to the limitation of liability set out in the following paragraph, our liability to you for any loss and damage which you may suffer (other than personal injury resulting from the non-performance or improper performance of the services included in the holiday) is limited to twice the price of your holiday. Our liability to you for the non-performance or improper performance by air carriers, sea carriers, rail carriers or hotel keepers of any services to be provided by them as part of your holiday is limited to the amount you can validly recover against such carrier or hotel keeper: a) In accordance with any applicable domestic law or the laws of the United Kingdom. For claims other than personal injury arising out of travel and carriage within the United Kingdom or which is otherwise not International; and b) For all claims arising out of any other travel, carriage or accommodations, in accordance with the International Convention which governs such service, including those which have not been ratified by the United Kingdom. We do not accept liability for any claim (other than claims for personal injury arising from the non-performance or improper performance of any service) in contract, tort (including negligence) or otherwise for consequential, economic or indirect loss or damage. Nothing in these booking conditions affects your statutory rights. Please note that where the cause of your loss, damage or injuries is due to our agents, suppliers or sub-contractors, our acceptance of any liability is subject to you assigning to us your rights against them and to your co-operating with us in any legal action we may take against them. We accept responsibility for the proper performance of the obligations in the contract between you and the company even where these obligations are performed by one of our suppliers. However we do not accept responsibility for any damage/injury caused that are attributable to your own actions, acts of some other party unconnected with the contract services or where the damage/injury results from events/circumstances which are outside our control and could not be reasonably foreseen. For injury claims, our liability is in all circumstances limited to twice the total price of the tour. In agreeing to these terms you accept this limit on our liability because it helps keep the prices of the tours as low as possible.
COMPLAINTS
In the event you have a complaint while on holiday, you must notify “the Company” UK office
+44 (0)1603 407596 so that we can do whatever we can to immediately rectify it. Failure to do so may result in the client's ability to claim compensation being reduced or removed completely. Should you feel your complaint was not dealt with satisfactory you must notify “the Company” in writing within 28 days of your return home. “The Company” will then investigate your complaint. In the unlikely event you have a complaint that can not be resolved; ATOL has a complete complaints procedure which can be conducted on your behalf.
The best world wide fishing holidays with top fishing holiday specialists Angling Direct Holidays.
